RPSGB.org: Complaints procedure

Main navigation

What we do
This section provides information on the functions and structure of the Society, covering: key documents about the Society and its history, the Society's business plan and annual review, the annual British Pharmaceutical Conference, meetings at the Society, people and structures, the Council and its work, devolution/national pharmacy boards, awards and scholarships, job vacancies at the Society, how to complain about the society.
A career in pharmacy
This section provides information on pharmacy careers, pharmacy education policy, undergraduate education including links to schools of pharmacy, preregistration training, the roles of pharmacy support staff, and working in other countries.
Registration & support
This section provides information on areas of support for the profession including registering with the Society, fee structure and payment of fees, updating personal details, clinical governance, audit resources, CPD, postgraduate courses and further training, leadership in pharmacy.
Information resources
This section covers the Society's information resources including the press office, library, advisory services, and museum; it also gives quick links to downloadable documents published by the Society.
World of pharmacy
This section provides information on the wider world of pharmacy, covering: current developments in pharmacy, the use of medicines, science, practice research, working with other UK and international bodies, events and meetings.
New professional body
This section provides information on the setting up of a new professional body for pharmacy, alongside a new regulatory body, as part of a fundamental modernisation of the pharmacy profession

Main navigation 2nd

Registration
This section provides information on Registration with the RPSGB.
Protecting the public
This section provides information on the Society's work as a regulator, including fitness to practise standards, codes of ethics, the pharmacy inspectorate and its roles, how to complain about a pharmacist, pharmacy premises or pharmacy technician, and the Society's disciplinary committees.

Home > What we do > Complaints procedure

Complaints about the Society

The Society's staff deal with a wide range of enquiries from pharmacists, members of the public and others. We aim to get things right first time.

Where there is a problem with the way we have dealt with an enquiry, we ask that you contact the person or the section (or the manager of that section) who provided the service or the response that you are questioning. This can be done by telephone or in writing. In this way we hope to resolve your problem informally.

For more details about what to do if you have a problem, and about what happens to complaints received by the Society, click on the link below:

Complaints procedure

Contact:
e-mail: complaintsaboutsociety@rpsgb.org